Help Center

Please get in touch if it is not clear on the product page or if you have other requirements.

• Standard Tracked delivery 2-4 working days up to 1.9kg £3.99
• Standard Tracked delivery 2-4 working days from 2kg £6.99
• Express Tracked delivery 1-3 working days up to 1.9kg £4.99
• Express Tracked delivery 1-3 working days from 2kg £7.99

For orders placed after 12pm or on a weekend, all items will be processed on the next working day.

Personalised/custom orders can take an extra processing time of up to three days. If you order on a bank holiday we'll start your order on the next working day.

The estimated delivery date will be shown in checkout once you enter your address and pick a delivery option.

Holiday dates/busy season can affect delivery dates.

We understand that security when shopping online is essential. That's why we use Shopify Payments which is PCI compliant and supports 3D Secure checkouts. All our transactions are processed using Shopify Payments and PayPal. We do not see and therefore do not store any card details.

We accept the following types of payment: VISA, MASTERCARD, AMEX, DISCOVER, DINERS CLUB, MAESTRO, SHOP PAY, APPLE PAY, GOOGLE PAY and PayPal.

All our prices, unless otherwise stated include the VAT at the current rate.

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While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged, then please contact us and we will to our best to correct this as quickly and painlessly as possible.

Please see our Returns & Refund section for full details on how to return an item for an exchange or refund.

If you experiencing problems ordering online, then please email or live chat and we can talk you through the order process or enter it manually for you.

This depends on the status of your order, where possible we will amend your order. Please email or chat live us and we will do our best. Please note once an order status has been changed to ‘Processing’ then we are unable to amend the order.

If you think your order should have been with you already then please check the standard delivery times. Occasionally standard delivery can take a little longer so please allow 10 working days before contacting us. Standard Delivery (UK) - Normally 3-5 days. Express (UK) - 1-2 working days. Please remember processing times plus dispatch times is expected delivery date.

Yes, we send you tracking/delivery confirmation details.