Contact Support
Help & Frequently Asked Questions
If, however, you have any further questions, please email support@giftoriginal.com
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I don't want personaliastion, how can I leave a personalisation box empty?
To leave a personalisation box empty click in box to add cursor and press space to enter a blank character.
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Is it safe to enter my credit/debit details online?
We understand that security when shopping online is essential. That's why we use Shopify Payments which is PCI compliant and supports 3D Secure checkouts. All our transactions are processed using Shopify Payments and PayPal. We do not see and therefore do not store any card details.
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What types of payment do you accept?
We accept the following types of payment: VISA, MASTERCARD, AMEX, DISCOVER, DINERS CLUB, MAESTRO, SHOP PAY, APPLE PAY, GOOGLE PAY and PayPal.
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Do your prices include VAT?
All our prices, unless otherwise stated include the VAT at the current rate.
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I'm having problems ordering online?
If you experiencing problems ordering online, then please email or live chat and we can talk you through the order process or enter it manually for you.
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Can I amend my order?
This depends on the status of your order, where possible we will amend your order. Please email or chat live us and we will do our best. Please note once an order status has been changed to ‘Processing’ then we are unable to amend the order.
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When will my order be dispatched?
All products are dispatched from the UK. Non personalised items are dispatched by the next working day. Personalised items have longer processing times and therefore can take up to 3 days to dispatch.
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Haven't received my order yet?
If you think your order should have been with you already then please check the standard delivery times. Occasionally standard delivery can take a little longer so please allow 10 working days before contacting us. Standard Delivery (UK) - Normally 3-5 days. Express (UK) - 1-2 working days. Please remember processing times plus dispatch times is expected delivery date.
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I've received my order but it's wrong/damaged?
While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged, then please contact us and we will to our best to correct this as quickly and painlessly as possible.
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How do I return/exchange an unwanted item?
Please see our Returns & Refund section for full details on how to return an item for an exchange or refund.
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Which couriers do you use?
Dependent on the order we use a range of couriers which include Royal Mail, Evri & UPS.
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How much is delivery?
Please see our Shipping Policy for our full range of delivery options.
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Can I track my order?
Yes, we send you tracking/delivery confirmation details.